Refund Policy
Last updated: July 9, 2025
On This Page
On This Page
Refund Eligibility
At Kyver Studios, we take pride in the quality of our products. We understand that sometimes a product may not meet your specific needs. This refund policy outlines when and how you can request a refund for your purchase.
Important Notice
All refund requests are evaluated on a case-by-case basis. This policy provides guidelines but does not guarantee a refund in all situations.
Digital Products
Due to the nature of digital products, all sales are generally final. However, we may consider refunds in the following circumstances:
- •Technical Incompatibility: If the product doesn't work as advertised with the server software versions specified in the product description, and our support team cannot resolve the issue within a reasonable timeframe.
- •Major Defects: If the product contains significant bugs or issues that substantially impact its functionality, and these issues cannot be resolved through updates or support.
- •Duplicate Purchase: If you accidentally purchased the same product twice, we will refund the duplicate purchase.
Refund Process
To request a refund, follow these steps:
Contact our support team at [email protected] within 7 days of your purchase.
Include your order number, the email address used for the purchase, and a detailed explanation of why you're requesting a refund.
Our team will review your request and respond within 3-5 business days.
If approved, refunds will be processed to the original payment method used for the purchase.
Processing Time
Once approved, refunds typically take 5-10 business days to appear on your statement, depending on your payment provider.
Non-Refundable Situations
Refunds will generally not be provided in the following situations:
Change of Mind
Change of mind or no longer needing the product after purchase.
Time Limit Exceeded
Requests made after the 7-day refund period has expired.
Configuration Issues
Issues that arise from improper installation or configuration, when clear documentation was provided.
Compatibility Issues
Incompatibility with third-party plugins not listed in our compatibility notes.
Feature Requests
Feature requests or functionality not explicitly promised in the product description.
Official Store Purchases
All products purchased through our official store at store.kyver.net are covered by this refund policy. For any issues with your purchase, please contact our support team directly.
Our official store provides secure payment processing and direct support. Visitstore.kyver.netfor all purchases.
Free Products
Products offered for free are provided "as is" without any warranty and are not eligible for refunds.
While we strive to maintain and support all our products, free products may receive fewer updates than premium products. We encourage users to report any issues with free products, and we will address them as resources permit.
Support Before Refund
Before requesting a refund for technical issues, we encourage you to:
- Review our documentation and FAQ section.
- Contact our support team for assistance with any issues.
- Check for updated versions of the product that may resolve your issue.
We're committed to helping you successfully use our products, and in many cases, issues can be resolved through proper support channels without requiring a refund.
Policy Changes
We reserve the right to update or modify this refund policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our products following any changes indicates your acceptance of the new refund policy.
The refund policy that was in effect at the time of your purchase will apply to your refund request. If significant changes are made to this policy, we will notify users through our website or email.
Contact Us
If you have questions about our refund policy or need to request a refund, please contact us at:
Please include your order information and details about your request to help us process it more efficiently.